“The golf industry is a relationship business, if I don't trust you then we're not going to work together.”
A major challenge at Highlands Falls was finding support for the products installed, which originally did not include anything bearing the Hunter name. Course Superintendent Fred Gehrisch was having a hard time finding replacements for broken parts, and was dismayed to discover that the manufacturers were charging him fees to address the smallest product issues and concerns. Fred felt that it was the manufacturer’s responsibility to stand by their products. When it came time to upgrade his system, Fred decided it was time to change more than just components.
After meeting with an array of manufacturers in 2001, Fred chose to go with Hunter. Not only was he able to customize a system to perfectly fit the unique needs of his course, he received free on-site direction from one of Hunter's finest golf service managers. Working together at no extra cost, Hunter and Fred had Highlands Falls up and running with accurately specified products that provided the coverage and reliability to keep his course in peak playing condition day after day. After discovering the outstanding product performance, and more importantly, the unwavering service he received from the Hunter team, he continued to install Hunter products whenever possible.
Between the natural beauty of the surrounding mountains and the immaculate fairways and greens on the course, it’s hard to find a more aesthetically appealing course than Highland Falls. Behind the scenery, Hunter and Fred have continued to work together to help make the irrigation maintenance as carefree as golfing itself. As to why he keeps coming back to Hunter, Fred states "I've never had to pay a dollar for any assistance or support."