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WAND - Troubleshooting

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Trouble Connecting?

  1. Be sure your device remains connected to HunterX2XXX Wi-Fi network during the SAP setup. Device Wi-Fi may automatically connect back to your saved networks
  2. A ‘No Internet’ popup may appear. Select ‘Continue Without Internet’ to remain connected to WAND.
  3. Forget the saved HunterX2XXX Wi-Fi network in your device Wi-Fi settings, then restart Wi-Fi setup. Uninstall WAND, re-insert, then restart Wi-Fi setup.

Solid LED Color:

WAND is waiting for user to add Wi-Fi credentials.

Controller is Online and connected to Hydrawise server.

Incorrect Wi-Fi password entered or Wi-Fi network lost.

  1. Be in range of Wi-Fi signal and verify with smartphone.
  2. Verify correct Wi-Fi network name and password used.
  3. Verify Wi-Fi network is using 2.4 GHz and not 5 GHz.

Flashing LED Color:

1 blink, WAND is in Bluetooth pairing mode.
2 blinks, WAND is in SAP (Soft Access Point) mode.
3 blinks, WAND is in Pbc, router-supported (WPS) mode.

 

Troubleshooting Chart

Symptoms

Solution(s)

Hydrawise Android App is unable to find WANDs

Check if X2 LCD shows SAP and reconnect. To place in SAP mode, press the WAND Wi-Fi button twice
Be within 10’ (3 m) of the controller

Smartphone or computer does not show the WAND Wi-Fi network

Hydrawise App cannot communicate with the WAND

Check if X2 LCD shows SAP and reconnect. To place in SAP mode, press the WAND Wi-Fi button twice
Connect to the WAND Wi-Fi network in your device’s settings
Disable mobile data

Hydrawise App does not list your wireless network

Test if controller location is in range of your Wi-Fi network
Check if smartphone or computer is connected to the WAND Wi-Fi Network

App is showing 'Connecting…' for more than 30 seconds after you’ve entered your wireless password

Controller may be too far away from the Wi-Fi router for reliable connection. Move either device closer or use a repeater.

Verify correct wireless network name and password. Re-connect.
Router may be offline from the internet.

App appears to lag or not update after completing setup or displays an error message

Make sure your mobile internet or mobile data is enabled

Unable to exit the wizard

Make sure your mobile internet or mobile data is enabled

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