Stakeholder Engagement

We approach stakeholder engagement as an important extension of our Customer Satisfaction and Citizenship core values. In 2012, we identified our stakeholders through an extensive analysis of our relationships from three dimensions: power, legitimacy, and urgency. We surveyed stakeholders that possess all three dimensions to determine their priorities. In 2013, we met face-to-face with our stakeholders to gain a better understanding of their priorities. 

Targets and Performance