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X2 - WAND Codes

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Here is a list of the error codes and ways to troubleshoot them:

X2 - Controller code CODE description SOLUTION
FAIL Wi-Fi setup failed Check the spelling of the network name (SSID) and/or password and reconnect to Wi-Fi
donE
The previous operation is complete
N/A
bAd/SSID/OR/PASS/CodE​ The internet was not found or the password is incorrect Check the spelling of the network name (SSID) and/or password and reconnect to Wi-Fi
rouTer/CONNECT/FAIL​ Can't connect to Wi-Fi router Verify Wi-Fi network is 2.4 GHz, correct spelling of network name (SSID) and/or password. Reconnect to Wi-Fi.
Cloud/CONNECT/FAIL​​ Can’t connect to Hydrawise Server down or Certificate is bad
OFF/LINE WAND was connected to the Wi-Fi network, but the Wi-Fi connection went offline or out of range. Reconnect to Wi-Fi
ONLINE Connected to Hydrawise Server N/A
PUSH/SIdE/Button​ Press the button to begin provisioning Press the button [1|2|3] times to select the desired Wi-Fi setup method
H xxx WAND Firmware Version Number N/A
C xxx X2 Controller Firmware Version Number N/A

 

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