Here is a list of the error codes and ways to troubleshoot them:
X2 - Controller code | CODE description | SOLUTION |
---|---|---|
FAIL | Wi-Fi setup failed | Check the spelling of the network name (SSID) and/or password and reconnect to Wi-Fi |
donE |
The previous operation is complete
|
N/A |
bAd/SSID/OR/PASS/CodE | The internet was not found or the password is incorrect | Check the spelling of the network name (SSID) and/or password and reconnect to Wi-Fi |
rouTer/CONNECT/FAIL | Can't connect to Wi-Fi router | Verify Wi-Fi network is 2.4 GHz, correct spelling of network name (SSID) and/or password. Reconnect to Wi-Fi. |
Cloud/CONNECT/FAIL | Can’t connect to Hydrawise | Server down or Certificate is bad |
OFF/LINE | WAND was connected to the Wi-Fi network, but the Wi-Fi connection went offline or out of range. | Reconnect to Wi-Fi |
ONLINE | Connected to Hydrawise Server | N/A |
PUSH/SIdE/Button | Press the button to begin provisioning | Press the button [1|2|3] times to select the desired Wi-Fi setup method |
H xxx | WAND Firmware Version Number | N/A |
C xxx | X2 Controller Firmware Version Number | N/A |
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