Hydrawise - Wi-Fi Specifications

Your Hydrawise controller can connect to the internet via your Wi-Fi router and is then available for you to use through your smart devices (phone, tablet) and your computer. The following Wi-Fi requirements apply to your Hunter Hydrawise-ready controller.

Here are some tips to ensure optimal controller functionality:

WiFi Checklist
Network Types
  • HC controller is 802.11 B/G
  • WAND controller is 802.11 B/G/N
  • Pro-HC controller is 802.11 B/G/N
  • HPC controller is 802.11 B/G/N
  • HCC controller is 802.11 B/G/N
Bandwidth2.4 GHz only (Not compatible with 5 GHz)
Router ChannelSet between 1-11
Supported Security Protocols
  • WAND/HCC/Pro-HC/HPC/HC - WPA/WPA2 Personal and Enterprise, TLS, SSL
  • HC - (with serial number C0) WPA/WPA2 Personal.
Guest Networks/Networks with portal page loginNot compatible
Mac Address (if required)Visit support page here
Outbound Ports
  • Secure MQTT (TCP Port 8883)
  • HTTPS (TCP Port 443)
  • NTP (UDP Port 123)
  • DNS (TCP and DNS Port 53)
Inbound PortsNone
DNS Domain Names

Our DNS servers are multiple dependent upon the controller model and version number.

  • Iot.hydrawise.com
  • poll.hydrawise.com
  • *.pool.ntp.org
  • pool.ntp.org
Additional Info

The network must not contain enterprise access points that have been configured to require certificates or other forms of enterprise authentication. Hydrawise-ready controllers cannot connect to guest networks or networks that use a portal page to log in.

Hydrawise controllers only connect to the Wi-Fi network to gain internet access to Hydrawise cloud-based servers held within AWS (Amazon Web Service) cloud-based systems. If you connect the controllers via MAC address, use the manual method. Do this by entering the prefix 001e followed by the controller serial number for the HC (e.g., 001e05fb90ce) and entering the f8f0 followed by the controller serial number for HCC/HPC/PRO-HC/WAND (e.g., f8f005fb90ce).

The Hydrawise system allows for remote controller programming via smartphones, tablets, and internet-connected computers. All functions of the Hydrawise system can be performed from these devices. 

  • Internet-connected computers and laptops connect to the local network through the internet and to the Hydrawise cloud via a web login at hydrawise.com. This web link provides a unique login and secure password access to the Hydrawise system located on the AWS servers.
  • Smartphones and tablets require the use of an app that provides a secure connection to the Hydrawise system on the AWS servers. Hydrawise provides iOS and Android apps.

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