Support
BTT Support

BTT - Troubleshooting

Controller not appearing in app scan list or loses connection
Solution 1 – Restart Bluetooth Radio Steps:
  1. Close all apps on your smartphone device.
  2. Turn off the Bluetooth radio on your smartphone device.
  3. Wait 2 minutes.
  4. Turn on the Bluetooth radio on your smartphone device (after 2 minutes of rest).
  5. Open the Hunter app on your smartphone device.
  6. Be in range and scan for your controller.
  7. Press the Connect button.
Solution 2 – Full Reset Steps:
  1. Delete the existing Hunter app on your smartphone device.
  2. Turn off the Bluetooth radio on your smartphone device.
  3. Restart your smartphone.
  4. Download the Hunter app for your Hunter Bluetooth controller.
  5. Turn on the Bluetooth and Wi-Fi radios on your smartphone device.
  6. Enable Location Services permissions in your smartphone’s location settings. (This is a requirement for all BLE devices)
  7. Open the Hunter app on your smartphone device.
  8. Be in range and scan for your controller.
  9. Press the Connect button.
Additional Solutions:
  • Move closer than 32' (10 m) of controller or replace the batteries. (2 AA alkaline batteries)
  • Verify battery strength and cycle controller by pulling the batteries.
  • Uninstall and reinstall Hunter BTT app. Reconnect to controller.
  • Accept permissions: "Location Tracking" or manually enable permissions in smartphone settings. Reconnect to controller.
  • Verify phone and app compatibility in smartphone settings or update to latest software version:
    • iOS version 9.0 or above
    • Android version 4.4 or above
Controller manual push button not responding

Replace the batteries. (2 AA alkaline batteries)

App indicates watering, but none is occurring

Turn on water supply. Repeat manual watering within the app or on controller.

Automatic irrigation does not start at start time

Verify controller is programmed for automatic watering; correct Start Times, Run Time and Watering Days.

Controller waters more than one time

Eliminate device start times as needed. Correct the Run Time in Timer mode or Run Time and Soak Time in Cycling mode.

Incorrect Passcode

Remove and replace batteries. Go back to the app and connect.

Rate this Article: 
0

Was this article helpful? Yes | No