The PRO-C model controller must be the NEWER 400 version with a date code of MARCH 2014 or newer. This date code is written on the white sticker inside the wiring compartment. Ensure you have a strong Wi-Fi signal. Wi-Fi connectivity can be tested on the HPC panel itself (signal strength is shown when you select a wireless network). If you have any issues connecting the controller to the router, please verify all Wi-Fi specifications here.
|PC-400 (Blue Buttons) Compatible||PC-300 (Green Buttons) Not Compatible|
NOTE: The compatible ribbon design in this panel should have two rows of pins. The single row of pins would also indicate a panel that is not compatible.
Remove Pro-C Face Panel
Install HPC-FP Face Panel
For information on the complete setup in the application, please visit our USING THE APP support section.